Gozo.Kitchen Policies
You agree to abide by our terms and conditions by booking any of our courses.
What’s included:
Ingredients, utensils, knives, equipment, aprons and carrier bags are provided for all courses. Some meals are included in the course cost – please see the appropriate course details for further information.
Age requirements:
All minors under the age of 10 may not attend as the class and equipment will not suit their needs. Minors under the age of 16 must be accompanied by an adult participating in the workshop. If, at any point during the workshop, the tutor believes the child is disrupting the class, he/she will ask both the adult and child to leave.
Health & Safety:
All participants should wear shoes with flat, non-slip soles and covered toes. We cannot admit you into the kitchen without proper footwear. We recommend wearing sensible clothing (IE., not your Sunday best), and we are not liable for any damage to clothing.
If you have been or are suffering from food poisoning or an upset stomach (or have come into contact with anybody exhibiting these symptoms) within 48 hours of the course, we ask you not to attend and contact us.
All open wounds must be covered, ideally with a blue plaster. If you don’t have a blue plaster, let us know on arrival, and we will be happy to provide one.
Special dietary requirements & food allergies:
We can only tailor our course content for special dietary requirements if previously arranged; however, when lunch is provided, there will be a vegetarian option. We will be happy to discuss course content beforehand to allow you to make your own alternative eating arrangements if necessary. There is no reduction in fee in this instance. Please inform us in advance of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc.
By booking with Gozo Kitchen, you confirm you have read and accept our Food Allergy notice found here.
Lateness:
Our workshops are packed with as many activities as we can possibly fit into them, so starting on time is crucial. As a result, you must arrive promptly for your workshop.
If you are late, please be aware that the class may have started. Wherever possible, we will allow you to join in, however, if you still need to attend essential parts of the class, this may not be an option. A refund will not be provided in this instance.
Damage or Loss of Personal Property
Gozo Kitchen will take all necessary care but does not accept responsibility for the damage to or loss of merchandise left in the venue prior to, during or after a class. Gozo Kitchen is not responsible for the loss or damage of personal items in any form.
Damage or Loss of Gozo Kitchen's Property
The participant may be held financially responsible for any damage to or loss of Gozo Kitchen property during the class. The cost of repairing any damage to walls, doors or other parts of the property due to inappropriate conduct will be charged to the person involved.
Right to Refuse:
Gozo Kitchen holds the right to refuse a participant to attend a class if the instructor feels they are intoxicated or may cause harm to themselves or anyone else attending the activity
Payment:
All payments must be made in full at the time of booking. We do not take provisional bookings and can only confirm your place on a course once we receive full payment.
Delivery – Workshops & Gift Vouchers:
Upon successful completion of an online order with us, you will receive confirmation of your order by email to your nominated email address. Gift voucher codes will also be sent via email. You will be able to download a PDF of a gift voucher at this time (please bear in mind that you will have to manually write your voucher code and expiry date on the gift voucher. Without the voucher code, the recipient will not be able to redeem the gift voucher).
Release of Liability:
When participating in a Gozo Kitchen cooking class where the participant will be around or using sharp and potentially dangerous tools suitable to a kitchen environment, the participant releases indemnifies and excludes Gozo Kitchen and its employees from any and all liability of any kind for any damage or injury incurred while attending or visiting Gozo Kitchen cooking classes.
The participant understands these terms and conditions and accepts the inherent risks of a kitchen environment when they book and make full payment for a cooking class.
Gozo kitchen will not accept responsibility for the loss of any personal possessions.
Acceptable usage of course content:
Recipe booklets and reference materials are provided to support students in their ongoing development as incredible bakers and are issued for personal use only. The sharing of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express wrote permission of Gozo.kitchen. If in doubt, please ask about what is and isn’t acceptable usage.
Circumstances beyond the control of Gozo Kitchen:
Should Gozo Kitchen will be unable to provide for your class due to circumstances beyond their control, Gozo Kitchen is not responsible for any costs, damages or expenses that you may suffer or incur.
Cancellations:
To request a cancellation, you must provide Gozo kitchen with a written notice via email. Unless you have received acknowledgement from us that we have received your request, you cannot consider your request delivered. You may only terminate the contract in the circumstances set out below:
Course cancellations more than 14 days from the start of your course
You may request a change of course date up to 14 days before the start of the course, and we will happily transfer you to another course date, subject to availability, without cost.
You may also request a refund up to 14 days before the start of the course you have booked.
Course cancellations within 14 days of the start of your course
Most bookings for courses at Gozo kitchen are made months in advance. It is, therefore, often hard for us to resell any places within 14 days of the start of the course, and any cancellations within this time can result in lost revenue that affects the ability of Gozo kitchen to deliver quality courses.
If you wish to reschedule your course within 14 days of the start date, we will accommodate you. However, a processing fee of €15 will be charged.
If you wish to cancel your booking within 14 days of your course, you will forfeit your course fees. If we are able to resell your place, we will reimburse you with your course fee minus a processing fee of €15; however, if we are unable to resell your place, you will not be reimbursed.
If a person that is booked on a course fails to attend for any reason, they will not be entitled to a refund or a rebooking of another course.
Travel insurance:
We strongly recommend travel insurance that will cover your costs if you cannot attend your course.
Travel insurance will cover many issues that may prevent you from attending your course, such as illness, sickness of an immediate relative, travel disruption etc.
Gift vouchers:
Refunds are not available on gift voucher purchases, nor can gift vouchers be exchanged for cash or other goods. Gift vouchers are transferable, so if you cannot make your course, you may contact us to nominate a replacement. Gift vouchers are valid for one year from their date of purchase.
Cancellations by Gozo Kitchen:
Gozo kitchen is entitled to cancel any course at any time, subject to the repayment of any deposit and fees received in respect of the course or the part of the course which has been cancelled.
In the unlikely event of cancellation of a course by ourselves, we undertake to offer a suitable transfer to an alternative date or course or a full refund (within 14 days) of any course fees.
We cannot be held liable for any third-party costs, such as travel bookings or accommodation with hotels other than our own.
Refunds:
No refund will be made if you fail to attend all or any part of a course (and Gozo kitchen cannot reallocate your place).
All refunds are made to the source of the initial payment, i.e. fees paid by a credit card can only be refunded to the same card.
Privacy policy:
We do not store credit card details or share customer details with any 3rd parties.
Class Cancellation
Gozo Kitchen reserves the right to cancel any class due to instructor illness, space availability, or other unforeseen conflicts with the scheduled date. If Gozo Kitchen cancels a class, we will contact students to arrange for refunds or a credit to a future class.
You may cancel your registration for a class up to 14 calendar days in advance of the class date and receive either a 100% refund or apply the credit towards another class. Refunds can only be made by the same method you originally paid.
You may cancel your registration for a class up to 7 calendar days in advance of the class date and apply your fee to a future class. No refund is available at this point. You may choose to send someone in your place. Please call or contact us with the replacement name.
Please give us a call to arrange at (+356) 99099005.
Acknowledgement of Risks
All class and event attendees must understand and acknowledge that certain risks are inherent to participating in a class or event at Gozo Kitchen in Victoria, Gozo.
This includes, but is not limited to, allergies and using cutting utensils.
All participants must agree to follow all instructions, whether oral or written and use their best judgement in undertaking any activity at Gozo Kitchen. All participants must certify that they are competent adults assuming the risks of activities of the participant's own volition. As for school-age children, adults must give permission and acknowledge the risks for their children. Please include an emergency contact phone number in your registration so that Gozo Kitchen can contact the parent/guardian in case of an emergency.
Children under ten [ 10 ] are not permitted in the facility to ensure everyone's safety during class time.
Photo Authorisation or Model Release Permissions
Gozo Kitchen in Victoria, Gozo reserves the right to photograph or record classes or events for their use by attending the course; you agree that your image may be used in whatever way Gozo kitchen requires.
CCTV
Gozo Kitchen in Victoria, Gozo is monitored by CCTV.
Background
This Code of Practice is issued by Gozo kitchen to provide information on the use of surveillance camera systems and to assure the general public that any such surveillance is lawful and fair. Where used appropriately, the systems deployed in the kitchen are invaluable tools for effectively managing equipment, safety and security.
Gozo kitchen is fully supportive of using surveillance cameras in public spaces whenever that use is in pursuit of a legitimate aim, necessary to meet the public interest, proportionate, effective, and compliant with all relevant legal obligations.
Scope
This code applies to the use of surveillance camera systems which operate in Gozo kitchen with control, monitoring and recording facilities at a dedicated location.
Ownership and operation of the CCTV System
The system is owned by Gozo kitchen, which is responsible for its management, administration and security. Gozo kitchen is also the data controller regarding applicable data protection laws and regulations. This means that we are responsible for ensuring that personal data is processed in accordance with the principles of the General Data Protection Regulation (‘GDPR’), the Data Protection Act (Chapter 586 of the Laws of Malta), any subsidiary legislation thereto, and other applicable laws as may be amended from time to time.
Gozo kitchen’s contact details are as follows:
Address:
Gozo kitchen,
Culinary Media Ltd
50 Triq Palma, Victoria, Gozo.
VCT1309, Malta, EU.
Tel: +356 99099005 from 0800hrs to 1630hrs.
Data Protection Officer
Gozo kitchen has appointed a Data Protection Officer (‘DPO’) responsible for privacy and data protection matters. Gozo kitchen's DPO can be reached by sending an email to [email protected]
Principles
Surveillance camera systems are used as part of Gozo kitchen's arrangements to regulate the safe and efficient operation of the kitchen and ancillary services.
Changes
Gozo Kitchen further reserves the right to modify the policies and terms and conditions upon notice.
We reserve the right to make amendments to course content and recipes without prior notice.
For more information, call (+356) 99099005.
Gozo Kitchen is owned and managed by Culinary Media Ltd
AIM OF THE DATA PROTECTION POLICY
Mediamatic [ Culinary Media Ltd] is fully committed to comply with applicable data protection laws, as we believe that ensuring data protection is the basis of trustworthy business relationships.
We are always working to stay compliant - encourage audits, certifications, and provide industry-standard contractual protections.
This Data Protection Policy ensures the level of data protection prescribed by the European Union Data Protection Regulations and provides one of the necessary framework conditions for cross-border data transmission.
This Data Protection Policy applies to [ Culinary Media Ltd] Mediamatic and all thier trading 'styles' aswell as their employees and is based on globally accepted, basic principles on data protection.
The latest version of the Data Protection Policy can be accessed with the data privacy information at mediamatic's website at:
PRINCIPLES OF PERSONAL DATA PROCESSING
We have to collect and use (to process) certain types of information (Personal Data) that relates to the people (Data Subjects) who we come into contact with in order to carry out our business.
We are confident that when processing personal data, the individual rights must be protected what means that all personal data must be collected and processed in a legal and fair manner.
Therefore we presume and agree that Personal data shall be:
(a) processed lawfully, fairly and in a transparent manner in relation to the data subject (‘lawfulness, fairness and transparency’)
(b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (‘purpose limitation’)
(c) adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’);
(d) accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (‘accuracy’);
(e) kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (‘storage limitation’);
(f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (‘integrity and confidentiality’).
LAWFULNESS OF PROCESSING
To make processing compliant, we should ensure it has at least one legitimate reason for processing (collecting, using, managing or disclosing) personal data. According to Article 6 (1) of EU Regulation No 2016/679 (General Data Protection Regulation or GDPR) such reasons could be:
the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
Please note, that in some circumstances prior consent is not necessary. Article 6 (1) of EU Regulation No 2016/679 (General Data Protection Regulation)
HOW DO WE COLLECT YOUR PERSONAL INFORMATION
These are the main ways we collect your information:
you contact us directly via our website to request information about our services.
you reply to our direct marketing campaigns.
we acquired your personal data from other sources, such as social media sites.
If you are under 16, please do not provide us with any of your information unless you have the permission of your parent or guardian.
Please help us to keep your information up to date by informing us of any changes to your contact details as we respect your right to obtain the rectification of inaccurate personal data and the right to have incomplete personal data completed. Also, please be noticed that you have the right to obtain from us the erasure of personal data («right to be forgotten») according to point (a) of the Article 17 (1). In order to use this right please contact us at: [email protected]
WHAT PERSONAL DATA MAY BE COLLECTED
The following types of personal information about you may be collected:
name,
address,
phone numbers,
e-mail address.
Also, when you visit our website, the web servers automatically recognize your domain name and IP address. The IP address of the site that directed you to our website, operating system version and your web browser would be disclosed too as a related information. Nevertheless, this information does not relate to you directly and could not identify your personality so it could not be treated as personal data.
HOW DO WE KEEP PERSONAL DATA SAFE
We believe that personal information must be collected and dealt with appropriately, thus there must be safeguards in place to ensure this. Although data transmission over the Internet cannot be guaranteed to be secure, we work hard to maintain physical, electronic and procedural safeguards to protect your information in accordance with applicable data protection requirements. We use technical and organizational security measures including encryption and authentication tools to protect your personal information against manipulation, loss, destruction, and access by third parties. Our main security measures are:
restricted access to your data on a “need to know” basis
transfer of data only in encrypted form
firewalled IT systems to prohibit unauthorised access
permanently monitored access to IT systems to detect and stop any misuse.
YOUR RIGHTS
Every data subject is guaranteed the following rights. Their assertion is to be handled immediately by the responsible unit and cannot pose any disadvantage to you.
Right of Access by the Data Subject: You shall have the right to receive information from us regarding the processing of your personal data.
Right to Rectification: You shall have the right to demand that we correct your personal data which are incorrect and/or incomplete.
Right to Erasure: You shall have the right, in the event that the requirements specified in Art. 17 of the GDPR have been met, to demand the deletion of your data. Thus, in accordance with this Art. 17, for example, you may demand the deletion of your data insofar as these data are no longer required for the purposes for which they were collected. Furthermore, you may demand the deletion of these data if we process your data based upon the consent which you have granted and you then withdraw this consent.
Right to Restriction of Processing: You shall have the right to demand the restriction of the processing of your data if the requirements specified in Art. 18 of the GDPR have been fulfilled. This is, for example, the case if you dispute the correctness of your data. For the duration of the verification of the correctness of the data, you may demand the restriction of the processing.
Right to Object: If the processing is based upon an overriding interest or your data are used for the purposes of direct advertising, you shall have the right to object to the processing of your data.
Right to Data Portability: Insofar as the data processing is undertaken based upon a consent or a fulfilment of a contractual agreement and this is also undertaken while using an automated processing system, you shall have the right to receive your data in a structured, commonplace and machine-readable format and to transfer these data to another data processing service provider.
Right of Revocation: If the data processing is undertaken based upon a consent, you shall have the right to withdraw your consent for the data processing, with effectiveness for the future, at any time and upon a free-of-charge basis, by using the following address: [email protected].
Right to Complain: You shall also have the right to complain to a government supervisory authority regarding our processing of your data.
INTERNATIONAL TRANSFERS
Mediamatic [ Culinary Media Ltd] has offices in multiple countries. You are consent that, if it was necessary, the processing of your Personal Data could be held on a server located in the country different from the country of your residence. These countries may have data protection laws that are different to the laws of your country.
However, we have taken all appropriate safeguards to guarantee that your Personal Data will remain protected in accordance with this Privacy Policy, including, using the European Commission’s Standard Contractual Clauses for transfers of Personal Data between group companies, which requires all such companies to protect Personal Data using an equivalent standard to the one required by European Union data protection law.
The Mediamatic website may use 'cookies' to help you personalize your online experience. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
Mediamatic uses cookies to collect your IP address and browsing information. Cookies are placed on your computer/device only if you consent to it.
In order to record and analyse how visitors use Mediamatic website as well as to improve visitors’ experience, Mediamatic collects details of your visits by using Google Analytics. Google Analytics places and uses cookies that allow Mediamatic to track website traffic and users’ interaction with our website.
You likely have the ability to accept or decline cookies via your web browser. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Mediamatic services or websites you visit.
When you share your business or Personal Data, you want to know that it is protected. We proactively ask third parties to review our services against international standards, like ISO standards, so you know your business and personal data is handled responsibly.
During the contractual relations there might be a necessity to process Personal Data previously collected and processed by your company. The types of the Personal Data and the categories of the Data Subjects can be all types of Personal Data of your or your affiliates’ services or website users or clients and/or the clients’ users. In such case we would act as a processor or a sub-processor and will keep all the Personal Data strictly confidential and fully complied with EU Regulations. With respect to this matter some specific responsibilities and liabilities would took place for us and to ensure their enforcement we will provide you with a special Data Protection Agreement and Standard Contractual Clauses for transfers of Personal Data recommended by European Commission.
We believe that creative marketing is a key to business success. Basically, it is a reason you receive an e-mail from us. Still, we presume and agree that each person individual rights must be protected - that leads to the fact that all personal data must be collected and processed in a legal and fair manner. To show that that we are fully compliant with the EU Data Protection Regulations we want you to get acquainted to the following:
The processing of your personal data was carried out according to the point (f) of the Article 6 (1) (Legitimate Interests) of EU Regulation No 2016/679 (General Data Protection Regulation).
In accordance with Article 47 of the Preamble to the GDPR, the processing of personal data for direct marketing purposes is considered as processing that serves a legitimate interest.
We acquired your personal data from open sources, for example social media sites.
The following types of personal information about you may be collected:
name,
address,
phone numbers,
e-mail address.
We use technical and organizational security measures including encryption and authentication tools to protect your personal information, against manipulation, loss, destruction, and access by third parties.
Assertion of the following rights is to be handled immediately by the responsible unit and cannot pose any disadvantage to you:
You have the right to obtain without undue delay the rectification of inaccurate personal data and the right to have incomplete personal data completed. If you wish to do so, please contact us at : [email protected].
You have the right to obtain from the controller the erasure of personal data according to point (a) of the Article 17 (1). In order to use this right, please contact us at: [email protected] and indicate that you would like to use your right to erasure («right to be forgotten»). We will immediately erase all your personal data from our database.
Right of Access
The Company binds itself to allow the Individual to access all the personal and sensitive data held and processed by the Company.
Right to Withdraw Consent
The Company binds itself to allow the Individual to withdraw its consent for the processing of its data and opt out at any time. Once the Individual withdraws its consent, the Company will no longer process the Individual’s data.
Right to Rectification
The Company binds itself to allow the Individual to request modification of all the personal and sensitive data held and processed by the Company.
Right to Erasure (‘right to be forgotten’)
The Company binds itself to allow the Individual to request to remove all the personal and sensitive data held and processed by the Company.
Right to restriction of processing
The Company binds itself to allow the Individual to request to withdrawal from a particular activities.
Right to data portability
The Company binds itself to allow the Individual to request a copy of personal and sensitive data held and processed by the Company.
Right to object
The Company binds itself to allow the Individual to request to withdrawal from all future activities and the removal of all personal and sensitive data held and processed by the Company.
Data retention
The Company binds itself to retain the data for a maximum period of one (1) year. Should the Individual not opt-in and consent, all data will be deleted within one (1) month.
All Data Protection enquiries/complaints should be sent to dataprotection [at] mediamatic.mt.
The Individual also has the right to lodge a complaint with the Information and Data Protection Commissioner in Malta as the data protection supervisory authority:
Information and Data Protection Commissioner
Level 2, Airways House
High Street
Sliema SLM 1549
Malta
Tel: (+356) 2328 7100
Email: [email protected]
At Med.kitchen, our passion lies in crafting exceptional culinary experiences through our online platform. We specialise in sharing a wealth of knowledge via articles, recipes, courses, and online mentoring, aiming to inspire both novice and seasoned chefs alike. Our focus has shifted from private dining to being an online source of gastronomic inspiration, allowing you to explore and refine your culinary skills from the comfort of your home..
